Last updated: 10/04/2025
Who we are
The Silent Group (“we,” “us,” or “our”) operates thesilent.group. We are based in the United States. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website and services.
Information we collect
We collect information in two ways: (1) when you submit it to us, and (2) automatically through the site for functionality and analytics.
- Information you provide: name, email address, phone number, and message content when you submit forms or contact us; order or support details if applicable.
- Usage and device data (automatic): pages viewed, referring pages, approximate location (country/region), timestamps, and standard device/browser information.
- Cookies and similar technologies: used only for site functionality (e.g., remembering preferences) and analytics. We do not use cookies for behavioural advertising on this site.
How we use information
- To respond to enquiries and stay in touch when you ask us to.
- To operate, maintain, and improve the website and its functionality.
- To perform aggregated or de-identified analytics (e.g., page performance and content effectiveness).
- To protect our services, prevent fraud, and comply with legal obligations.
Legal bases and applicability
We operate in the United States. Where state privacy laws apply (e.g., California, Colorado, Connecticut, Utah, Virginia), we process personal information for the purposes described above and honour applicable consumer rights set out below.
Cookies, analytics, and tracking
We use essential cookies for site functionality and limited analytics cookies to understand site usage. You can control cookies through your browser settings. Disabling some cookies may affect site features.
Sharing of information
We do not sell your personal information. We may share information with:
- Service providers (e.g., hosting, analytics, email delivery, customer support) who are bound by contractual obligations and may use data only to provide services to us.
- Authorities or third parties when required by law, legal process, or to protect rights, safety, or property.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Analytics data may be retained in aggregated or de-identified form.
Security
We implement appropriate technical and organizational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure.
Your privacy rights (U.S. state laws)
Depending on your state of residence (e.g., California under the CCPA/CPRA; Colorado, Connecticut, Utah, Virginia laws), you may have the right to:
- Request access to the categories and specific pieces of personal information we have collected.
- Request deletion of personal information, subject to legal exceptions.
- Request correction of inaccurate personal information.
- Request information about our data practices, including categories of sources, business purposes, and disclosures.
- Opt out of the “sale” or “sharing” of personal information and out of targeted advertising, if applicable.
To exercise rights, contact us at [email address].
We will not discriminate against you for exercising your privacy rights.
Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us to request deletion.
International visitors
Our website is controlled and operated from the United States. If you access the site from outside the U.S., you understand that your information may be processed in and subject to the laws of the United States.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date above.
Contact us
For questions or to exercise your privacy rights, contact:
Email: info@thesilent.group